Privacy policy

Last updated: 6 November 2026

This policy explains how Arlaan handles personal information when you browse arlaan.com.au, contact us, create an account or place an order.

Information we collect

• Contact and account information, such as your name, email address, telephone number and account credentials.
• Order and delivery information, including the products and options ordered, addresses, delivery instructions and order history.
• Payment references and status information needed to administer a purchase, refund or dispute.
• Enquiries, return requests, reviews or messages you choose to send, including relevant supporting photographs or documents.
• Technical information generated when the website is used, such as IP addresses, browser and device information, request logs and session identifiers.

We collect information from you through forms and checkout, from your use of the website, and from payment, delivery or other service providers where needed to administer your enquiry or order. Please provide only information relevant to the task. Do not send account passwords or full payment-card details in messages.

How we use information

We use information to operate the website and customer accounts; process and fulfil orders; arrange delivery; answer enquiries; administer returns, refunds and consumer-guarantee claims; prevent fraud and misuse; keep appropriate business records; and meet legal obligations. If essential order or delivery information is not supplied, we may be unable to complete the purchase or respond to the request.

You can browse without creating an account. Some functions, such as viewing private order details online, require authentication. If you subscribe to marketing, we use the contact details and preferences you provide for that purpose. You can unsubscribe using a message’s unsubscribe facility or contact us. Order, security and service communications may still be needed.

Payments and service providers

Payment details are handled by the payment service selected at checkout. We receive information needed to identify and administer the transaction, such as a payment reference and its status. The provider’s own privacy notice explains its handling of payment information.

We may share information needed for a particular task with website and commerce-platform providers, payment services, fulfilment partners and carriers, communication providers, and professional advisers. For example, a delivery partner needs destination and contact details. We may also disclose information where authorised or required by law, or where reasonably needed to handle fraud, safety, security or a legal claim.

Storage and access outside Australia

We use service providers for website operation, payments, communication and fulfilment. Some providers may store or access information outside Australia. Contact us about the providers involved in your enquiry or order.

Cookies and similar website technology

The website uses session identifiers and related security information to support functions such as the shopping bag, account access and secure forms. Requests to image, hosting, payment or communication services can also provide those services with technical information needed to deliver their features. Optional services you choose to use may have their own privacy and cookie notices.

You can review or remove cookies through your browser settings. Blocking essential cookies may prevent checkout or account functions from working correctly. Signing out on a shared device and keeping your browser updated can help protect your information. This policy does not treat browsing as blanket permission for unrelated marketing.

Security and retention

We use safeguards appropriate to the information and the services involved, including access controls and secure connections. No internet service can guarantee that every security risk is eliminated. We retain information for the purposes described here and for applicable recordkeeping, legal, fraud-prevention and dispute-resolution needs. When it is no longer needed, we take reasonable steps to delete it or make it no longer identify you, subject to lawful retention requirements.

Access, correction and deletion requests

Contact us if you would like to access or correct information we hold about you, or ask for deletion. Some account information can also be updated after signing in. We may ask for proportionate information to verify your identity. We will explain if a request cannot be fully met, including where information must be retained or another person’s privacy would be affected.

Privacy questions and complaints

Use our contact form for product, order, accessibility or privacy enquiries.

Describe the information or interaction involved and the outcome you are seeking. We will review the issue and respond using the contact details you supply. If a concern remains unresolved, you can seek information from the Office of the Australian Information Commissioner about whether it can consider your complaint, or use another available complaint process.

We may update this policy when our practices change. The date above identifies this version. Any rights given by applicable privacy law continue to apply.