Delivery information
Check your postcode before ordering
Enter your Australian state and postcode on the product page to check delivery for the selected item. Delivery availability and charges can depend on the product, quantity and destination. Some addresses or items may have restrictions, so a valid postcode does not mean every product can be delivered there.
At checkout, enter the complete address and review the confirmed delivery charge and final order total before payment. An initial $0 delivery amount before an address has been checked is not a confirmed delivery quote. If delivery cannot be confirmed, contact us for help.
Dispatch and delivery information
Refer to any delivery information supplied for the selected product or communicated with your order. Unless a particular date has been expressly agreed, timeframes are estimates. They can be affected by the item, fulfilment location, carrier and destination. If an order is delayed, contact us so we can check its status and discuss the options available. Your rights where delivery does not occur within an agreed or reasonable time remain.
More than one parcel
An order containing several items may be dispatched separately. Tracking events can relate to individual parcels. Check the items shown in each update and contact us if you believe something is missing.
Addresses, access and assembly
Provide an accurate street address, postcode and contact number. Check product and package dimensions against doorways, stairs, lifts and the intended location. Do not assume that delivery includes assembly, installation, removal of packaging or placement inside a particular room; check the product or agreed delivery service.
Tell us promptly if an address needs changing. We will check whether the order can still be updated. If an additional service or redelivery charge may apply, ask us to explain it before agreeing to the arrangement.
Tracking an order
Sign in and open your orders to review available fulfilment and tracking information. If you checked out as a guest, or an order is not visible in your account, contact us with your order number and purchase email address.
Damaged, missing or unexpected deliveries
If a parcel arrives damaged, an item is wrong or tracking says delivered but you cannot locate it, contact us so we can investigate. Tell us which order and item are affected. Photographs of the item, parcel and label can help when available; keep packaging if practical while the issue is assessed. Original packaging is not a condition of your consumer-guarantee rights.
Do not attempt to assemble or use a product that appears unsafe. See returns and refunds for assessment, return and collection arrangements.